Valentines Residences, Resort & Marina

Harbour Island, Bahamas

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Trip AcvisorValentines is proud to announce the award of TripAdvisor’s 2017 Certificate of Excellence. One of many accolades we have received for 2016/17, this award is completely based on past guest experiences and is a reflection on all aspects of the resort including facility care and quality, quality of staff interactions and quality of the guest’s experience.

 

We thought we’d share TripAdvisor’s criteria for the award:

What is the Certificate of Excellence?

Founded in 2010, the Certificate of Excellence honors hospitality businesses that deliver consistently great service. This designation is given to establishments that have consistently achieved great traveler reviews on TripAdvisor over the past year. Establishments earning the Certificate of Excellence are located all over the world and have continually delivered superior customer experience.

Who is eligible to receive a Certificate of Excellence?

Accommodations, eateries, airlines, vacation rentals and attractions worldwide are eligible to receive a Certificate of Excellence.

How are Certificate of Excellence recipients determined?

To determine Certificate of Excellence recipients we use a variety of user-generated content. This includes review ratings, overall rating and quantity and recency of reviews. To qualify for a Certificate of Excellence, a hospitality business must:

  • Maintain an overall TripAdvisor rating of at least four out of five
  • Have a minimum number of reviews
  • Have been listed on TripAdvisor for at least twelve months

Learn more about Valentines Residences Resort and Marina on http://www.valentinesresort.com and call (866) 389-6864 for reservations.

Valentine GymIn March of this year Valentines was proud to announce the opening of the new Valentines Fitness Center for resort and marina guests. We also introduced the Fresh Picks farmers market so guests could obtain fresh locally grown fruits, produce and baked goods to promote an even healthier resort experience.

The new gym is a total workout experience with a variety of strength, conditioning and cardio equipment. Combined with the pool, the seasonal Fresh Picks weekly market, the Dermalogica Spa and all of the natural beauty and splendor one associates with Harbour Island and the Pink Sand Beach, Valentines is the healthy vacation choice.

The Valentines Fitness Center is open daily and features some of the finest fitness, cardio, strength and conditioning equipment offered by Body Solid,. Here’s a little insight:

Treadmill for Cardio and Endurance

Walkers and joggers love a good reliable treadmill for cardio and endurance training. Our new advanced LED system and the latest technology provides a user- friendly, simplistic design featuring a large dot matrix display. The easy to read & control screen features track, speed and incline profiles intermittently for efficient feedback on the progress of the workout.

Whether you’re walking or running, each console button is oversized for easy speed and incline adjustability plus the Heart Rate Feature, a pulse window displays heart rate through the stainless steel sensors on each side of the treadmill.
Stationary Bikes for Cardio and Endurance

Stationary Bikes for Cardio and Endurance

Exercise bikes are a comfortable and proven way to improve cardiovascular conditioning. The Valentines Fitness Center features the Body Solid upright spin cycle for the serious cardio enthusiast and a recumbent bike for those who prefer endurance training. The Body Solid recumbent bike features fully integrated touch screen with instant access to exercise and heart rate programs, plus features time, distance, calorie consumption and heart rate information.

Distance Running Training

If the gym is the place you want to do your daily running, we feature the Octane Zero Runner. This state of the art true running machine features a natural motion that replicates walking, jogging or running with a dynamic stride length up to 58” to accommodate users of all sizes, plus the patented hip and knee joint technology keeps your training at the safest possible level. It also features the intelligence readout that traces your stride and displays all of the essential workout data.

Strength and Conditioning Training
At Valentines you’ll find the traditional free weight dumbbells and other traditional fitness items for your strength and conditioning program. We’ve taken your commitment to your workout seriously and have added two great stations by Body Solid, the multi station where you can do 6 workouts all at one station with weights up to 200 lbs, and the Cable Crossover system which offers an unlimited number of exercises. Today, cable crossover machines are a staple to any gym, health club, fitness center, or workout facility.

Valentines Resort and Marina are committed to making the stay for our guests the best ever! The addition of the new gym and this top rate equipment will please any fitness lover and is open to all resort and marina guests. Be sure to give it a try on your next stay, your body will thank you.

VRM award imageWe are pleased to announce that Valentines Resort and Marina has just been awarded the HotelsCombined Recognition of Excellence for 2017!

This award is in recognition for consistently achieving the highest standards of Customer Satisfaction worldwide. The awards team at HotelsCombined undertook the largest analysis of customer opinions online across millions of points of data and have a complete and comprehensive understanding of over one million hotels worldwide.

Specifically to date, the team found and processed 416 opinions that our Valentine’s guests have posted on a variety of different websites, forums and social media, resulting in an incredible score of 8.7 out of a possible 10.

Valentines Resort and Marina is now in the top 3% of accommodation worldwide for Customer Satisfaction.

HotelsCombined is a world leading accommodation comparison website used by over 30 Million travelers each month.

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Valentine’s has been the recipient of several travel industry awards this year and past years and is proud to have added the 2016 Condé Nast Readers Choice “Top 20” listing. Since this particular award is based solely on the votes and input of the travelers, it means so much to us that our guests have taken the time to give us this prestigious placement.

Here’s a little about the Reader’s Choice Awards…

More than 300,000 travelers took part in the 2016 (29th annual) Readers’ Choice Awards survey, which set a new record for Condé Nast with reader’s submitting millions of ratings and over 75,000 comments to help us create a list of winning favorites.  Most notably for Condé Nast, travelers declared a passion for the authentic, the personalized, the unexpected as their reasons for giving resorts and locations high ratings.

Twenty-nine years ago, when Condé Nast asked it’s readers to participate in our first ever travel survey, and travelers did so by filling out a short, paper ballot form—with pen and pencil. Times have changed. They fully switched to online voting in 2005 and this year took the bold step of building the survey themselves offering more specific questions as well as permitting the voter to submit their descriptions for more detailed review. More than 300,000 of you made your voices heard via desktop, laptop, tablet, and Smartphone.

Watching reader reactions on an hourly basis between April 1 and July 1, 2016 and subsequently pouring over the accumulated data about hotels, resorts, cities, islands, cruise lines, airlines, and more was fascinating and informative for Condé Nast. Past guests shared more information than ever before and detailed where the travelers had been, what they did, what they liked and disliked, and where they want to go next.

Now we all are aware of scams and spam, even more aware of the chance the awards could be based on bulk input by agencies giving Condé Nast a false impression and placing undeserving resorts on the list. To insure fair and accurate placement all incoming votes are tracked by the ISP address of the person submitting, multiple surveys coming from the same ISP are eliminated since they are deemed ballot-stuffing contributions. This insures only the true traveler and past guest are inputs are considered giving validity to the awards process.

Thanks to all who gave their honest opinions and contributions to Condé Nast for putting Valentine’s on this prestigious list. For a complete listing see the 2016 Conde Nast Reader’s Choice Awards .

IMG_0581Pre-book your Valentine’s Resort and Marina air/ferry inclusive vacation for 4 consecutive nights or longer (single or double occupancy) and get an instant $250 credit on your resort accommodations bill. To take advantage of this great deal, book by November 17, 2017 and travel by June 30, 2017 (some black-out dates apply).

This offer is available for a limited time so be sure to contact a Valentine’s representative early at 1-866-389-6864, or email sales@valentinesresort.com, for the best available air service and accommodations. For more information and availability visit the Valentine’s Special Offers page.

Paul Leitzan, nephew of Dean Spychalla

Paul Leitzan, nephew of Dean Spychalla

Each year Valentine’s Residences Resort and Marina, Harbour Island, Bahamas, participates in the biggest air show and display in the US, the Experimental Aircraft Association (EAA) Air Venture 2016 promoting small aircraft fly-ins to Eleuthera and luxury vacations at Valentine’s Resort. Valentine’s offers a variety of group events making it the perfect escape for private pilots flying solo or in groups of any size.

Dean Spychalla, Director at Valentine’s Resort, shared this interesting story about the resort’s connection with this great event:

My nephews Paul, Ernie, and Alex are all current and former Navy Aviators/Pilots. My dad was a pilot. My nephew’s grandfather was a Navy Intelligence Officer. My daughter Illiana, Director of Sales at Valentine’s Resort was on hand with her cousins to meet Paul when he landed his F-18 Hornet Growler at the air show.

Air Venture at Oshkosh, Wisconsin is the busiest airport in the world. Illiana was at the airshow representing Valentine’s Residences Resort and Marina. Pilots tend to have big boats…

Private pilots can read more about our flying into Eleuthera and our Private Pilot’s special resort deal at Valentine’s Residences Resort & Marina.

It has been another incredible year at Valentines Residences Resort & Marina. We have achieved measurable success and performed very well.  In 2015 we saw increased growth in key areas including occupancy, future reservations, operations and infrastructural upgrades. The resort also celebrated a few remarkable highlights including the coveted title “The Leading Marina in The Bahamas” by the World Travel Awards.  We are confident that we will continue on our path to achieving our goals but there is still much more to be done.

In 2016 we will continue our mandate to listen to our owners and guests and to ensure that your Valentines stay and Harbour Island experience is nothing short of exceptional.  Thank you for your patience, support and trust in us. As we settle into a new season we take this moment to look back on a thriving year.

The resort’s model of year-round opening continues to impress upon the occupancy rates. The inauguration of the new Delta airlift services which commenced in December also proved favourable.  The airline operates two flights a week on Wednesdays and Saturdays from the Atlanta hub to North Eleuthera. These flights have done so well that Delta will add a Monday Atlanta – North Eleuthera flight during the summer season. We anticipate the additional airlift services will contribute to increased hotel occupancy in 2016.

Of particular significance, this year Valentines Resort will host the Fourth Annual Eleuthera Business Outlook 2016 on April 21st.  This is a one-day business conference. Attending will be investors, media, and top Bahamian government officials.  The Prime Minister has agreed to be the key note speaker. We expect 80-100 attendees with a number spending the night at Valentines.

Upgrades

  • The pool was completely refurbished with stunning results!
  • The reserve water tank by the pool can now deliver water to the dock and to the villas when demand requires. This will ensure all guests will have adequate water if there is a disruption in supply.
  • $27,000 worth of new linens and towels just arrived and we will be in great shape going into our high season March – July.

Aesthetics

  • The Villas’ shutters have been replaced/rebuilt/refurbished as needed and painted with three coats of marine-grade paint.
  • A fence has been erected between the fuel storage/parking lot and the public boat ramp.
  • Repairs to concrete and painting were completed on the public boat ramp area.
  • “Private” Signs have been placed on all of the main gated entryways to the villa courtyard areas.
  • The patios are on scheduled PM for mold and cleanliness to include the screens.
  • There is a substantial amount  of strategically-located new landscaping on property. We are putting many native shrubbery and plants along all walls where needed.

Operations

In 2015 we added three new managers to our “Five Star Rock Stars team.” They include:

  • Ty Olsen, Engineering Manager – Ty is responsible for ensuring proper maintenance of grounds, water pressure remains constant and all electrical and mechanical needs are maintained. Ty is originally from Utah and married to a young lady from Grand Bahama.
  • Giorgia Simmons, Housekeeping Manager – As a former Property Manager with over 12 years’ experience, Giorgia is responsible for managing a staff of 10 and ensuring the maintenance of the rooms, lobby, pool and common area, walk ways, guest bathrooms and open spaces. Giorgia works hard at enhancing the guest experience. She is originally from Italy and gets a little excited now and then! Giorgia gets things done.
  • Montgomery Penn, Head Chef – Prior to joining Valentines Resort, Montgomery Penn was a former Sous Chef of several leading restaurants including: Sapodilla’s in Nassau; Nobu in Atlantis, and The Ritz Carlton, Winding Bay, in Abaco. “Monty” has worked in the culinary industry for more than 13 years. At Valentines he oversees a staff of twelve and assumes responsibility for bringing the flare, flavour and infusion of creativity and culinary skill to Valentines Resort.

Marketing

  • Valentines Resort was honoured with the title of The Bahamas’ Leading Marina from The World Travel Awards. The prestigious award has been placed on the website, eblasts, and print ads and has been promoted in social media marketing efforts.
  • Valentines Resort was named as one of the top five luxury resorts in the Bahamas by Travel + Leisure.
  • Valentines Resort was recently nominated for a Conde’ Nast Reader’s Choice Award 2016.
  • Valentines Resort participated in the Bahamas Hotel and Tourism Association’s 17th annual Golf Tournament 17th annual and won the top prize of Best Promotional Booth which was a remarkable accomplishment for a first time participant. The event was held at the Ocean Club Golf Course on Paradise Island.
  • Valentines Resort participated in the 2015 Fort Lauderdale Boat Show, the 2016 Stuart Boat Show and the Miami Boat Show and will participate in the Palm Beach Boat show. This season we had booths and the Miami and Palm Beach boat shows. Next season will have booths at all four boat shows.
  • Valentines Resort was featured in several leading publications including: Southern Boating, Marina Life, Business View Caribbean, the New York Times and as of this weekend, the Miami Herald and El Nuevo Herald.
  • Valentines Resort will capitalize off of the new direct airlift services Delta has offered from Atlanta, Georgia to North Eleuthera.
  • Valentines Resort sent a maintenance team to the North Eleuthera Airport to paint the interior of the departure terminal and it looks super. This allows us to place strategic advertising in the terminal.

New Partnership

Valentines entered into a partnership with Dermalogica Skin Care Centre. The new spa and skin care facility is located next to Cocoa Coffeehouse in a newly-renovated professional space. Dermalogica offers all skin care & body treatments, massage therapy and Dermalogica nail services in addition to the entire Dermalogica retail line which is available for purchase in the boutique. The retail boutique includes a Dermalogica Skin Bar where clients can have complimentary Face Mapping Skin Analysis and try new skin products. The spa and skin centre will continue the tradition of Valentines Resort; offering a “Five Star Service Rock Stars” experience to our guests.

Harbour Island

In 2015 Harbour Island won the influential Travel + Leisure Top Travel Award: “Best Island in The Caribbean” for the second consecutive year. To an island often referred to as the friendliest place on earth, Harbour Island continues to maintain its island charm while becoming a globalized brand. December proved to be one of the biggest highlights of the year. North Eleuthera recorded record-breaking numbers in arrivals on December 26th with an estimate of 477 foreign visitors.

Electricity

BEC is now Bahamas Power and Light (BPL). BPL is a new company and will be managed by Power Secure. BPL recently sent a team of experts and senior managers to Harbour Island to meet with hoteliers and local business owners. The meeting was hosted by Valentines and the purpose of the meeting was to highlight BPL’s plans for implementing both an immediate short term fix and a long term fix to provide stable power on Harbour Island. The work for the long term fix is to begin in March and be completed by the fall.

Kind regards,

Dean Spychalla

President, Bahama Out Islands Promotion Board

Managing Director, Valentines Residences Resort and Marina, Harbour Island, Bahamas, 242-333-2142, US 954-284-8694 www.valentinesresort.com